Last Updated: January 3, 2025

Mayes Medical Consulting (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and other similar information.

• Medical Information: Medical history, current health conditions, treatment records, and other health-related information.

• Payment Information: Credit card details, billing address, and other payment-related information.

• Technical Information: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.

2. How We Use Your Information
 

• We use the information we collect for the following purposes:

• To provide medical consulting services and manage your healthcare needs.

• To communicate with you regarding appointments, treatment plans, and other relevant information.

• To process payments and manage billing.

• To improve our services, including analyzing usage patterns and enhancing user experience.

• To comply with legal obligations and protect our legal rights.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Healthcare Providers: To coordinate and provide necessary medical care.

• With Service Providers: To perform business functions on our behalf, such as payment processing and IT services.

• With Legal Authorities: When required by law or to protect our rights and safety.

• With Your Consent: When you provide explicit permission to share your information.

​SMS opt in information will not be shared with a third party.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request correction of inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.

• Restriction: You can request that we limit the processing of your personal information.

• Objection: You can object to the processing of your personal information for certain purposes.

• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

6. HIPAA Privacy

We are committed to complying with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which sets the standard for protecting sensitive patient data. Any identifiable health information that is shared with us will be protected under HIPAA regulations.

• Permitted Uses and Disclosures: We may use and disclose your Protected Health Information (PHI) for treatment, payment, and healthcare operations without your authorization. Other uses and disclosures will be made only with your written authorization unless otherwise permitted or required by law.

• Patient Rights: Under HIPAA, you have the right to request restrictions on certain uses and disclosures of your PHI, to receive confidential communications, to inspect and copy your PHI, to amend your PHI, to receive an accounting of disclosures of your PHI, and to receive a paper copy of this Privacy Policy upon request.

• Complaints: If you believe your privacy rights have been violated, you may file a complaint with us or with the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us
 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mayes Medical Consulting
1300 3rd Street SW, #314

Winter Haven, FL 33880
Tel: 386-682-9550
tonya@mayesmc.com